- Bridget Duffy
- former Chief Experience Officer, Cleveland Clinic
- Speaking at Gel 2008
- April 2008
- New York City
Creating a good patient experience is the focus and mandate of the Chief Experience Officer at the Cleveland Clinic, one of the world's top-rated medical facilities. In this talk, Bridget Duffy shows the theory and practice of patient-centered care, including an on-stage demo of an innovative patient gown.