• Bridget Duffy
• former Chief Experience Officer, Cleveland Clinic

• Speaking at Gel 2008
• April 2008
• New York City

Creating a good patient experience is the focus and mandate of the Chief Experience Officer at the Cleveland Clinic, one of the world's top-rated medical facilities. In this talk, Bridget Duffy shows the theory and practice of patient-centered care, including an on-stage demo of an innovative patient gown.